1. Prepare your document before paying
OMG Resume lets you prepare, edit and review a CV or cover letter before purchasing download access. Use the preview to check the wording, layout, contact information and page breaks. Free editing does not require a payment card or automatically become a paid subscription.
A purchase provides the downloads and access period stated in the chosen offer. It is not a bespoke writing commission or a guarantee of an interview or job. Paid checkout is not yet open; this policy applies when purchases become available.
Compare the available access periods on the Pricing page and review the document in the editor before ordering. Choosing a template or preparing a complete CV does not require you to proceed with a purchase. If an offer includes renewal, check that arrangement in checkout rather than assuming that every purchase ends automatically.
2. Our standard refund position
Paid download access is generally non-refundable once it has been supplied. We do not provide an additional change-of-mind or money-back guarantee. Applicable consumer rights and the payment seller’s refund terms take priority.
This includes a decision not to use the remaining access period, finding a job sooner than expected, downloading fewer files than anticipated or later preferring another template. We do not offer an automatic partial refund for unused days. An additional refund promise applies only if expressly included in the offer you purchased.
These rules do not exclude the exceptions and consumer protections described below. Being able to preview a document does not remove mandatory legal rights.
For example, using access for one CV and then deciding that no further downloads are needed does not create a separate unused-download balance. The purchase is for the period and benefits agreed, not a refundable deposit against a fixed number of files. Your receipt and the offer in force at purchase remain relevant if a later plan changes.
3. Problems we will investigate
Contact support@omgresume.com if a confirmed payment did not activate the advertised entitlement, a persistent defect prevents delivery of the purchased export, the same purchase was charged more than once, or you believe a charge was unauthorised.
Provide the receipt reference and a description of the issue. We may ask for relevant error details and offer reasonable troubleshooting. If the purchased benefit cannot be supplied, or a billing error is established, we will work with the payment seller on the correction or refund appropriate to the circumstances and applicable law.
A request is assessed using the confirmed offer and what was actually delivered. Keep the faulty export or relevant error message where possible. You do not need to make a second purchase to report non-delivery. We may ask you to distinguish an editor-content correction from a defect that prevents the purchased benefit from being supplied.
4. Payments sold by Paddle
For a receipt identifying Paddle as seller, refunds are governed by its Refund Policy and applicable consumer law. Paddle retains its own refund discretion. We cannot remove that discretion or a statutory right by describing our service as non-refundable.
Use the receipt link or Paddle Buyer Support to submit a request. Paddle’s current policy allows it to consider discretionary requests submitted within 14 days of a transaction. A request within that period does not guarantee approval. This is Paddle’s review process, not an OMG Resume 14-day money-back offer; statutory rights and their deadlines are considered separately.
Identify the seller using your receipt. A Paddle request should include its transaction reference, rather than only a document title. If our standard position differs from a binding seller term or mandatory protection, that term or protection prevails. Contacting OMG Resume does not extend a seller’s applicable deadline, so use the seller’s support route promptly where relevant.
5. Mandatory consumer rights and digital delivery
Depending on your location and purchase, you may have withdrawal, cancellation or refund rights, including remedies where a service is defective, not delivered or materially different from its description. Those rights take priority over our standard policy.
Where the law allows immediate digital delivery to affect a withdrawal right, any required express consent and acknowledgement must be obtained in the purchase process. Previewing the free editor or merely accepting these website terms does not itself establish that consent. Consult the seller’s applicable terms for the process relevant to your transaction.
The availability of a free preview is relevant to understanding what you choose to buy; it is not a substitute for any consent or acknowledgement required for immediate digital delivery. We will assess a genuine service complaint on its merits. A legally protected refund or withdrawal request is not treated as misuse simply because the standard policy is restrictive.
6. Cancellation is different from a refund
Cancel a recurring Paddle subscription using the management link in your receipt or Paddle Buyer Support before its next renewal. Cancellation stops future recurring charges and ordinarily leaves access until the end of the period already paid for. It does not automatically refund a previous payment.
A non-renewing purchase expires on its stated end date. Signing out, deleting an app shortcut, clearing browser data or no longer using the editor does not cancel a recurring plan. If you cannot locate the cancellation route, contact us for assistance.
Keep confirmation of cancellation and the access end date. If the management link is unavailable, provide the purchase email and receipt reference to the seller or our support address. Account deletion and a subscription cancellation should be requested separately so that neither is assumed from an unrelated technical-help message.
7. Information to include in a request
- The email address used for the purchase.
- The transaction or receipt reference and approximate charge date.
- The plan concerned and the specific problem.
- Relevant screenshots or error messages with unnecessary personal information removed.
Send these details to support@omgresume.com, or through the seller’s support route. Never send your password, complete card number or security code. Requests must be made within any deadline applicable under the seller’s terms or law; there is no universal OMG Resume refund-request window.
Explain whether you seek help restoring access, correcting a charge, stopping renewal or obtaining a refund. Those outcomes are different. We may need reasonable transaction verification before discussing payment records. If you report someone else’s charge, state your authority to act for them. Information supplied is handled under the Privacy Policy.
8. Approved refunds and remaining access
The payment seller returns an approved refund through the relevant payment method where possible. Bank and payment-provider processing times vary. Refunds or reversed transactions can end the associated paid entitlement; they do not automatically erase every account or billing record.
We may verify the transaction and investigate suspected misuse. A genuine complaint or exercise of a consumer right is not, by itself, abuse. The terms in force for the purchase and any mandatory rights continue to apply if this page is updated later.
An approval should identify the transaction and amount concerned. It may take additional time for the original bank or payment service to show the return. A refund of one purchase does not automatically cancel another subscription or delete your account. Ask for clarification if you are unsure which paid access or future renewal is affected.
9. Contact and related policies
Account and purchase assistance: support@omgresume.com. OMG Resume is operated by Qalbinatore, Bangladesh.
See our Terms and Conditions for access and renewal rules and our Privacy Policy for how related information is processed.